Change print settings to save pdf

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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

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‎07-03-2020 11:42 AM

No drop down menu to change from save to PDF. Can not print from laptop. See screen shot to left. How do I correct this ?

• Tags:
• Microsoft Windows 10 (32-bit)

TEJ1602

‎07-06-2020 08:08 AM

@aunteon, Welcome to HP Support Community!

Follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads , and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below:

1) In Windows, search for and open Programs and features

2) Select your HP Printer

3) Select Uninstall

4) In Windows, search for and open Devices and printers

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6) Open up the run command with the “Windows key + R” key combo.

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom

11) Select Apply and Ok on the Print Server Properties windows

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Hope this helps! Keep me posted.

Please click “ Accepted Solution ” if you feel my post solved your issue, it will help others find the solution. Click the “ Kudos/Thumbs Up " on the bottom right to say “ Thanks ” for helping!

TEJ1602
I am an HP Employee